The SBS has done so much for the cycling community! They support Sprockids, Take Stock in Children, the MS150, the Florida State Championships. I also couldn't have been as successful racing without their total support!
Renee Blaney
Brent Haeseker - Mountain Biker
To Whom It May Concern,
I have bought bikes and accessories from multiple bike shops, online dealers and mail order companies over the years, but for the last 2 years I have exclusively turned over my business to Santos Trailhead Bike Shop. The main reason is their outstanding, professional and friendly customer service. They bend over backwards to make sure both me and my bikes are happy. Their commitment to customer satisfaction not only places them at the top of bicycle dealerships, but also any business in general. When you go to Santos Trailhead Bike Shop, you feel like you’re joining a really cool community instead of a just entering a store.
In addition, their selection is outstanding - it’s amazing how much neat stuff they can cram into their store. If you like bikes, Santos Bike Shop is the place to be.
Sincerely,
Brent Haeseker
Sally J. George - Manager
Social Security Administration
Hi Dawn and Mike,
I justed wanted to say that I was extremely pleased with Bri's sales ability when I had her help in selecting and ordering a pair of road shoes that would keep my feel cool in the summer. She suggested a pair of Specialized shoes with venting that really does a great job! Her manner was pleasant and knowledgeable while not overbearing.
She ordered the shoes that day, and called me immediately within a few days that they were in. I road all weekend and never felt so "cool"! The perfect shoe for the job.
Please say "thank you" to Bri for me. I am never disappointed in the quality of service I receive from your shop.
Your Regular Customer,
Sally J. George, Manager
Social Security Administration
Ocala, Florida
David Albury - Marion Co. Deputy Sheriff, retired.
Hi Mike & Dawn: You probably don't remember me, due to the fact that you were trying to take care of so many other customers. Even though you were very busy you made me feel welcome & genuneally concearned to assist me. Although I used a bicycle in my youth as my main source of transportation, I haven't ridden one in years. Now that I'm retired, I would like to recapture some of my youth & health with the help of bicycling. I had an old beach cruiser that I wanted to recondition and have a large basket installed on the front so I could carry my little dog along with me. You made that old bike look & run like new. My dog "Buster" really enjoys his basket and I better not ride off without him. You did such a good job and showed such pride in your craftsmanship, that I also brought you my wife's old bike to recondition. Again, you did a wonderful job. I was very much impressed with the entire shop, especially the courtesy and professionalism of your employees. The inventory is awesome. I am amazed at how much bicycles have advanced over the last 60 some odd years. I'm sure that in the next few months, I'll be ready to upgrade to one of your new & improved bikes. Again, thanks for all your kind help.
David Albury Marion Co. Deputy Sheriff, retired.
Frank Myers - Armstrong Homes Sales, Ocala FL.
Hello everyone at Santos Bike Shop,
I have been in and out of your shop since you opened in 2001.
In that time I have seen some great changes in the cycling world
in and around Marion County, all thanks to you. You have given the
support and commitment needed to be successful and I give
you a great big ‘good for you !!!’ you have gone over and above
to make it all work. From putting rides together for all ages to
the service you provide to each and every person that walks through
your door regardless of what they ride. Even though I have always
ridden a competitors bike I always went to your shop when I needed
something and always recommended you to my friends and co-workers.
I took a Specialized Epic for a test ride and was hooked, great bike!
After some thought I decided on a Epic Marathon Carbon and I
also bought some new Specialized gloves and mountain bike shoes I
must say both are very comfortable and functional. Though out the
whole process your entire staff was very helpful, Thank you !!
Keep up the great work!!!!!
